Job Description
Launch Your Career in Raleigh's Tech Hub!
We're urgently hiring motivated entry-level professionals to join our dynamic team at TechGrowth Solutions. No experience required – we provide comprehensive training to set you up for success! As a Customer Service Representative, you'll be the face of our growing tech company, delivering exceptional support to our diverse client base. Enjoy competitive benefits, flexible scheduling, and clear career advancement paths in one of Texas's most innovative cities.
What We Offer:
- Full-time position with comprehensive benefits package
- 401(k) with company matching
- Professional development and certification opportunities
- Collaborative work environment with mentorship programs
- Modern office in Raleigh's thriving business district
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using knowledge base resources
- Document customer interactions and maintain accurate case records in CRM system
- Collaborate with technical teams to escalate complex issues effectively
- Meet performance metrics including response time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- No prior experience necessary – we provide extensive onboarding training
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software quickly
- Positive problem-solving attitude with patience and resilience
- Ability to work flexible hours including occasional weekends
- Must pass background check and drug screening
- Valid Texas driver's license (for occasional client site visits)