Job Description
Join Texas Innovations Inc. and launch your career in customer service! We're seeking motivated entry-level professionals to join our dynamic team in Austin. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive compensation, growth opportunities, and a supportive work environment. Why join us? We believe in nurturing talent and offer career advancement paths into management, sales, and operations. Work with industry leaders while developing transferable skills that will propel your career forward.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently using our CRM system
- Document interactions accurately in our database
- Collaborate with team members to improve service quality
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (required)
- Strong verbal/written communication skills
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Willingness to learn new technologies and processes
- Reliable transportation to our Austin office