Job Description
Launch your career with Fort Worth Solutions Group! We're seeking motivated individuals with no prior experience to join our dynamic team as Customer Service Representatives. We provide comprehensive paid training to equip you with essential skills in communication, problem-solving, and industry-specific tools. This is your opportunity to grow professionally while making a real impact in our clients' experiences.
Our supportive environment offers mentorship programs and clear career advancement paths. Full benefits package included after 90 days, with competitive pay and opportunities for overtime.
Responsibilities
- Delocate exceptional customer service via phone, email, and chat channels
- Process customer inquiries, orders, and resolve issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we train from the ground up!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing skills (30+ WPM)
- Positive attitude and willingness to learn
- Reliable transportation to our Fort Worth facility
- Pass background check and drug screen