Job Description
Join our dynamic team in Charlotte as an Entry-Level Customer Service Representative and kickstart your career with zero experience required! We provide comprehensive training, mentorship, and a supportive environment to help you succeed. If you're passionate about helping others and eager to grow, this is your perfect opportunity. Enjoy competitive pay, benefits, and a clear path for advancement in one of Charlotte's fastest-growing industries.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve billing discrepancies efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to enhance service quality
- Participate in ongoing training to develop product knowledge
- Meet daily performance metrics while maintaining high customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications
- Positive attitude and willingness to learn new technologies
- Ability to work flexible hours including weekends if needed
- Valid authorization to work in the United States