Job Description
Launch your career with Tampa Bay Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. Enjoy comprehensive paid training, flexible scheduling, and a supportive environment designed to help you thrive. This full-time position offers growth opportunities and competitive benefits in the heart of Tampa's thriving business district.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries using our proprietary CRM system
- Document interactions accurately in our case management platform
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for call volume and resolution rates
- Participate in continuous training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training!
- Strong verbal communication skills in English
- Basic computer literacy and typing proficiency (25+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our downtown Tampa office
- Availability for flexible shifts (including some weekends)