Job Description
Join our dynamic team at NexGen Solutions Inc. as an Entry Level Customer Service Representative! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our valued clients. This is your opportunity to launch your career in a fast-paced, growth-oriented environment with comprehensive training and immediate start dates. Enjoy competitive compensation, flexible scheduling options, and a supportive workplace culture that values your development. Apply today and become part of our award-winning customer service team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using established troubleshooting protocols
- Document all interactions accurately in CRM systems
- Collaborate with team members to deliver seamless customer experiences
- Meet daily performance metrics for call handling and resolution times
- Continuously improve product knowledge through training modules
- Identify and escalate complex issues to senior team members
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Ability to work in a fast-paced environment with shifting priorities
- Positive attitude and problem-solving mindset
- Reliable transportation to our Oklahoma City location
- Available to work flexible shifts including weekends