Job Description
Join our dynamic team at Growth Partners Inc. and launch your career with no prior experience required! We're seeking enthusiastic individuals for entry-level full-time Customer Service Representative positions in Baltimore, MD. Our comprehensive training program will equip you with the skills to thrive in a supportive, fast-paced environment. Enjoy competitive benefits, career advancement opportunities, and a culture that values your growth. Apply today and become part of Baltimore's leading customer service innovator!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to deliver seamless service
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training and skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced setting
- Positive attitude and willingness to learn
- Reliability and punctuality
- Team player with collaborative mindset