Job Description
Launch your career in tech without experience! TechGrow Solutions offers paid training for motivated individuals seeking customer service roles. Our comprehensive onboarding program equips you with industry-leading CRM tools, communication techniques, and problem-solving strategies. Join our innovative team in San Jose’s thriving tech hub and grow with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using step-by-step troubleshooting guides
- Document interactions in Salesforce CRM system
- Collaborate with senior agents on complex cases
- Participate in weekly training sessions
- Meet performance metrics for customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- No prior experience required
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Basic computer proficiency
- Ability to learn new technologies quickly
- Positive problem-solving mindset
- Reliable internet connection for remote training