Job Description
Join our dynamic team as an Entry Level Customer Service Representative and kickstart your career in Illinois! No experience necessary – we provide comprehensive training to set you up for success. Illinois Innovations Inc. is a growing tech company committed to nurturing talent and fostering professional growth.
What We Offer:
- Competitive hourly pay starting at $15.00 with performance-based increases
- Comprehensive benefits package including health insurance and 401(k)
- Clear career advancement pathways within the company
- Supportive team environment with mentorship opportunities
- Modern downtown Chicago office with flexible work options
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently by collaborating with internal teams
- Document all interactions accurately in our CRM system
- Meet performance metrics for call handling time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college graduates encouraged to apply
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications (Microsoft Office Suite)
- No prior experience required – we invest in training our talent