Job Description
Join our award-winning customer support team in Baltimore! We're seeking enthusiastic individuals with no prior experience to become the voice of our company. Full training provided in a supportive environment where your growth matters. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within 6 months.
Why You'll Love Working With Us:
- Industry-leading onboarding program
- Tuition reimbursement for career development
- Modern downtown workspace with free parking
- Health, dental, and vision insurance from day one
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in our CRM system with precision
- Collaborate with senior team members to resolve complex cases
- Meet daily performance metrics while maintaining quality standards
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- No prior experience necessary - we train from scratch!
- Must pass background check and drug screening