Job Description
Launch Your Career in Oklahoma City with Apex Digital!
We are looking for driven, friendly, and resilient individuals to join our team as Entry Level Customer Service Representatives. Whether you are a recent graduate or looking to start a new career path, we provide the training and support you need to thrive.
As a key member of our support team, you will be the first point of contact for our valued clients. We pride ourselves on our culture of growth, collaboration, and community. You will not just be answering phones; you will be building relationships and solving problems that matter.
What You Will Do:
- Connect with Customers: Handle inbound and outbound inquiries via phone, email, and chat with a positive and professional tone.
- Solve Problems: Resolve customer complaints and technical issues efficiently using our training and resources.
- Manage Accounts: Process orders, returns, and account updates accurately and securely.
- Track Data: Maintain detailed records of all customer interactions to ensure continuity of service.
- Collaborate: Work closely with the sales and operations teams to improve overall customer satisfaction.
No prior experience is required; we teach you everything you need to know.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints, issues, and escalations to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM system.
- Provide detailed product information and technical support to customers.
- Maintain accurate, up-to-date records of all customer interactions and transactions.
- Collaborate with cross-functional teams to improve service processes and customer experience.
- Stay informed about company policies, products, and industry trends.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree is a plus.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude, patience, and a genuine desire to help others.
- Must be available to work flexible shifts, including evenings and weekends.