Job Description
Join our dynamic team at Horizon Solutions Group as an Entry-Level Customer Service Representative! We're hiring motivated individuals with no prior experience to deliver exceptional customer experiences. Enjoy weekly pay, comprehensive training, and a supportive environment designed for career growth. This is your opportunity to launch a rewarding career in one of Florida's most vibrant cities.
What We Offer:
- Weekly pay schedule (every Friday)
- Full-time benefits package including health insurance
- Paid training and ongoing development
- Clear advancement paths to team lead/supervisor roles
- Modern, collaborative workplace culture
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing, email, navigation)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to our Orlando facility
- Pass background check and drug screening