Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Oklahoma's thriving business hub! No prior experience required – we provide comprehensive training to set you up for success. At City Innovations Group, we value passion and potential over credentials. You'll be part of a supportive environment where your growth matters. Enjoy competitive pay, full benefits, and opportunities for advancement. Apply today and transform your future!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution
- Participate in ongoing training programs
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Basic computer proficiency
- Reliable internet connection for remote work options
- Passion for helping others
- Willingness to work flexible shifts