Job Description
Join our award-winning customer service team as an Entry-Level Representative! No prior experience required – we provide comprehensive training to launch your career in customer success. Coastal Solutions Group is seeking motivated individuals to deliver exceptional experiences for our diverse client base. Enjoy competitive pay, growth opportunities, and a supportive team environment in Virginia Beach's thriving business district.
What We Offer:
• Paid on-the-job training
• Health benefits and retirement plans
• Career advancement pathways
• Flexible scheduling options
• Modern downtown workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve basic account issues and service requests
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training and skill development
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Passion for helping others and problem-solving