Job Description
Are you looking to launch your career in the tech industry? Horizon Tech Solutions is seeking ambitious individuals to join our growing team as Entry Level Customer Service Representatives. We offer comprehensive training, competitive benefits, and a clear path for advancement.
In this role, you will be the face of our company, assisting clients with technical inquiries and ensuring their satisfaction. We believe in promoting from within, so this is a fantastic opportunity for recent graduates or those looking to make a career change.
What we offer:
- Competitive starting salary and performance bonuses.
- Full health, dental, and vision insurance.
- Paid training and professional development programs.
- Generous paid time off and holiday schedule.
Responsibilities
- Provide exceptional customer support via phone, email, and chat.
- Troubleshoot basic technical issues and resolve customer inquiries efficiently.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to improve service processes.
- Stay updated on product knowledge through ongoing training sessions.
- Identify and escalate complex issues to senior management.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills.
- Strong communication and active listening abilities.
- A positive attitude and a willingness to learn.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and computer access.