Job Description
We are currently seeking driven and motivated individuals to join our team as Entry Level Customer Service Representatives. This is an excellent opportunity for those looking to start a career in a dynamic corporate environment. We provide full training and mentorship, so no prior experience is necessary—just a great attitude and a willingness to learn.
What We Offer:
- Competitive Pay: Starting at $16/hr with performance-based bonuses.
- Full Benefits: Medical, dental, vision, and 401(k) options.
- Career Growth: Clear pathways to management and specialized roles.
- Work Environment: Modern office with a collaborative and supportive culture.
Take the first step towards a stable and rewarding career today.
Responsibilities
- Receive and respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
- Input and update customer information accurately into the company CRM database.
- Assist in the onboarding process for new clients and explain our services effectively.
- Collaborate with the support team to identify trends and improve service protocols.
- Meet daily and weekly performance targets regarding call volume and customer feedback scores.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills are essential.
- Ability to use computers and navigate basic software applications.
- Must be reliable, punctual, and able to work flexible hours, including evenings and weekends.
- A positive attitude and a genuine desire to help others succeed.