Job Description
Launch your career in sunny Florida! Florida Innovations Group is seeking passionate individuals for our Entry Level Customer Service Representative position. No prior experience required – we provide comprehensive training to set you up for success. Join our dynamic team in Miami and build foundational skills while making a real impact.
What We Offer:
- Competitive salary with performance bonuses
- Full benefits package (health/dental/vision)
- Paid professional development
- Collaborative, growth-focused environment
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues efficiently and empathetically
- Document interactions in CRM system accurately
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Meet key performance metrics (response time, satisfaction)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- No prior experience necessary
- Strong communication and active listening skills
- Proficient with basic computer applications
- Customer-focused mindset and problem-solving ability
- Ability to work in a fast-paced environment
- Positive attitude and eagerness to learn
- Authorized to work in the United States