Job Description
Welcome to Horizon Global Services, where we are dedicated to connecting people and delivering exceptional support. We are currently seeking motivated Entry Level Customer Service Representatives to join our growing team in Louisville, Illinois. If you are looking for a full-time position that offers stability, career growth, and a positive work environment, we want to hear from you.
As a Customer Service Representative, you will be the first point of contact for our clients, handling inquiries with professionalism and empathy. We provide comprehensive training and a supportive culture designed to help you succeed from day one.
Why Join Us?
- Competitive starting salary and performance bonuses.
- Full health, dental, and vision insurance for full-time employees.
- Paid training and mentorship programs.
- Clear path for advancement within the company.
Responsibilities
- Greet and assist customers via phone, email, and in person with a friendly and professional demeanor.
- Resolve customer inquiries and complaints efficiently while maintaining high satisfaction scores.
- Process orders, returns, and account information accurately.
- Collaborate with team members to identify process improvements.
- Maintain accurate records of customer interactions and transactions.
- Stay updated on company products and services to provide informed support.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Positive attitude and willingness to learn.
- Reliable transportation is required.