Job Description
Join Baltimore Community Services as an Entry-Level Customer Service Representative and kickstart your career with weekly pay! We're seeking motivated individuals to deliver exceptional support to our diverse clientele. Enjoy a collaborative environment, comprehensive training, and opportunities for growth in the heart of Baltimore. If you're passionate about helping others and thrive in fast-paced settings, apply today to become part of our winning team!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues while maintaining high customer satisfaction
- Process transactions and update customer records accurately
- Collaborate with team members to address escalated concerns
- Meet weekly performance metrics for response time and resolution rates
- Document all interactions in CRM systems for quality assurance
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 35+ words per minute with accuracy
- Flexibility to work rotating weekends and holidays
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening