Job Description
Join our dynamic team at Philly Connect Solutions as a Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional service to our clients. This full-time role offers comprehensive training, competitive benefits, and clear career advancement opportunities. If you're a people person with strong communication skills and a desire to grow professionally, this is the perfect launchpad for your career.
Why join us?
- Comprehensive 6-week paid training program
- Health, dental, and vision insurance
- 401(k) with company matching
- Opportunities for promotion to team lead/supervisor
- Modern downtown Philadelphia office
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to upsell additional services
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused mindset
- No prior experience necessary – we train!
- Must pass background check and drug screen