Job Description
Join our award-winning team at Apex Solutions Group! We're seeking motivated individuals for immediate full-time Customer Service roles with comprehensive paid training. No prior experience required – we'll equip you with everything needed to succeed. Enjoy competitive pay, benefits package, and career growth opportunities in Indianapolis' thriving business district.
Why Apply?
- Paid 3-week training program
- Day 1 start with guaranteed hours
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process orders, resolve billing issues, and troubleshoot technical problems
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication skills (written/verbal)
- Basic computer proficiency (MS Office, CRM systems)
- Ability to type 30+ WPM with accuracy
- Strong problem-solving and multitasking abilities
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Indianapolis
- Pass background check and drug screen