Job Description
Join our dynamic team in Oklahoma City as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to launch your career. At Oklahoma City Business Solutions, we foster a supportive environment where your growth matters. Enjoy competitive pay, benefits, and opportunities for advancement. Perfect for recent graduates or career changers eager to develop professional skills in a thriving metropolitan hub.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training programs to enhance skills
- Meet performance metrics for call quality and resolution times
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Positive attitude and strong problem-solving abilities
- Reliable transportation to our downtown Oklahoma City location
- Ability to work flexible shifts including occasional weekends
- No experience necessary – full training provided