Job Description
Join Detroit's fastest-growing customer service team! We're seeking motivated individuals for immediate full-time roles in our downtown headquarters. No prior experience required – we provide comprehensive training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Detroit's revitalized downtown district.
Responsibilities
- Handle inbound/outbound customer calls and inquiries with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM system with accuracy
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics for call volume and resolution rates
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to learn new software
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- Ability to work flexible shifts including weekends
- Passion for helping others and representing Detroit businesses