Job Description
We are seeking enthusiastic and driven individuals to join our team as Entry-Level Customer Service Representatives in the heart of Oakland. If you are looking to launch a professional career but lack previous experience, we provide the training and support you need to succeed.
Our mission is to deliver exceptional service to our clients while fostering a collaborative and inclusive work environment. As a growing company, we value potential over pedigree and are looking for people who are ready to learn, grow, and contribute to our success.
Why Join Us?
- Comprehensive paid training program.
- Career advancement opportunities within the company.
- Supportive team culture in a modern office setting.
Responsibilities
- Greet and assist customers with inquiries via phone, email, and in-person with a friendly and professional demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Enter and update customer information accurately into our database systems.
- Collaborate with team leads to understand product details and service protocols.
- Participate in daily team meetings and training sessions to enhance skills.
- Identify opportunities to upsell services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- No prior experience necessary; we provide the training.
- Basic computer proficiency and typing skills.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including weekends if required.
- Valid driver's license and reliable transportation are preferred.