Job Description
Join our award-winning team as an Entry Level Customer Service Representative! No experience required – we provide comprehensive training to launch your career in Charlotte's thriving tech hub. Enjoy competitive benefits, growth opportunities, and a supportive environment where your potential is nurtured. Perfect for recent graduates or career changers seeking a fresh start.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office Suite
- Strong problem-solving abilities and empathy
- Ability to work flexible hours including weekends
- Passion for customer satisfaction
- Basic typing skills (30+ WPM)