Job Description
Launch your career with Oakland's fastest-growing customer service provider! We're seeking motivated individuals for our full-time entry-level Customer Service Representative position with comprehensive paid training. No prior experience required – we'll teach you everything you need to succeed. Enjoy competitive pay, benefits, and a clear path to advancement in a supportive environment. Join our diverse team dedicated to excellence and community impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with team to improve service processes
- Meet/exceed performance metrics for quality and speed
- Participate in ongoing training to enhance skills
Qualifications
- High school diploma or equivalent (required)
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, email, internet)
- Ability to work flexible hours (including weekends)
- Positive attitude and willingness to learn
- Passion for helping others
- Valid US work authorization