Job Description
Join our award-winning customer support team and launch your career without prior experience! We provide comprehensive training and mentorship to help you succeed in this dynamic role. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in downtown Minneapolis.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with patience and clear communication
- Document interactions accurately in our CRM system
- Collaborate with senior team members on complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and problem-solving abilities
- Basic computer literacy and typing skills (35+ WPM)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- Valid Minnesota driver's license (for occasional field visits)