Job Description
Launch your career with Sacramento's fastest-growing customer service firm! No experience required—we provide comprehensive paid training to transform motivated individuals into professional customer advocates. Enjoy competitive pay, full benefits, and a dynamic team environment in the heart of Sacramento.
Why Join Us?
- Industry-leading onboarding program
- Clear career advancement paths
- Modern downtown office with flexible scheduling
- Comprehensive health and wellness package
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing and service issues using CRM systems
- Document interactions accurately in Salesforce
- Collaborate with support teams for complex cases
- Meet/exceed monthly performance metrics
- Participate in weekly skill-building workshops
- Uphold company brand voice in all communications
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal & written)
- Proficient with basic computer applications
- Ability to work flexible shifts (including weekends)
- Passion for helping others
- Willingness to learn proprietary systems
- No prior experience required