Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! No experience needed – we provide comprehensive paid training to launch your career in tech support. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your growth matters.
Why You'll Love Working Here:
- Industry-leading onboarding program
- Health/dental/vision insurance after 90 days
- Tuition reimbursement opportunities
- Modern downtown Columbus workspace
- Quarterly performance bonuses
Responsibilities
- Handle inbound/outbound customer calls and emails
- Resolve technical issues using our knowledge base
- Document interactions in CRM system
- Collaborate with technical escalation teams
- Maintain customer satisfaction metrics
- Participate in weekly skill-building workshops
- Support product launches during peak seasons
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent written and verbal communication skills
- Basic computer proficiency (email, browsers, MS Office)
- Ability to work flexible shifts (including weekends)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Columbus
- No prior experience required – training provided!