Job Description
Join our dynamic team at Coastal Solutions Group and kickstart your career with weekly pay! We're seeking motivated entry-level Customer Service Representatives to deliver exceptional client experiences. Enjoy a supportive environment with comprehensive training, flexible scheduling options, and immediate opportunities for growth. Pay every Friday with no hidden fees – just consistent performance-based rewards. Perfect for recent graduates or career changers looking to build professional skills in a thriving coastal city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet daily performance metrics (calls, emails, resolution rates)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (internships welcome)
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our Virginia Beach office