Job Description
Join Texas Support Solutions as an Entry-Level Customer Service Representative and kickstart your career with weekly paychecks! We're seeking enthusiastic individuals to provide exceptional support to our clients in a fast-paced, rewarding environment. Enjoy competitive hourly wages, comprehensive training, and opportunities for growth—all while making a meaningful impact. No experience necessary; we provide all the tools you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection and quiet home workspace
- Flexible availability including evenings and weekends
- Customer-focused mindset with problem-solving aptitude
- Basic typing proficiency (30+ WPM)
- Positive attitude and willingness to learn