Job Description
Are you looking for immediate hire opportunities in Mesa, AZ?
Horizon Tech Services is seeking enthusiastic, self-motivated individuals to join our fast-paced team as Entry Level Customer Service Representatives. We offer comprehensive training and a clear path for career advancement.
In this role, you will serve as the first point of contact for our valued clients, ensuring their inquiries are resolved with efficiency and empathy. We value integrity, teamwork, and a 'can-do' attitude.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Full health, dental, and vision insurance from day one.
- Career growth opportunities into team leadership and management.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on resolution.
- Identify customer needs and provide accurate information regarding products and services.
- Document all customer interactions and account changes in our CRM database.
- Collaborate with the support team to troubleshoot complex issues.
- Upsell and cross-sell products to enhance the customer experience.
Qualifications
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible shifts, including weekends and holidays.