Job Description
Launch your career in Detroit with our paid training program! We're seeking motivated individuals with no prior experience to join our customer service team. You'll receive comprehensive training on industry-leading systems and develop valuable skills in communication, problem-solving, and client relations. Enjoy a supportive environment with growth opportunities into management or specialized roles. Benefits include health insurance, retirement plans, and paid time off. No college degree required – just a positive attitude and willingness to learn!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve inquiries using our knowledge base and training materials
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response times and resolution rates
- Participate in ongoing skills development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal and written communication skills
- Basic computer literacy and typing proficiency
- Ability to learn new technologies quickly
- Empathetic and patient customer service mindset
- Reliable attendance and punctuality
- Problem-solving aptitude and attention to detail
- Must pass background check and drug screen