Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in one of New York's fastest-growing industries! No prior experience is required – we provide comprehensive paid training designed to set you up for success. As a vital member of our support team, you'll handle customer inquiries with professionalism and enthusiasm while gaining invaluable real-world skills. This is your opportunity to grow with a company that invests in its people and offers clear advancement paths. Enjoy competitive benefits, flexible scheduling options, and a collaborative work environment in the heart of Manhattan. Start earning immediately while building a foundation for long-term career growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and accuracy
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with team members to resolve complex customer issues efficiently
- Maintain detailed customer records and documentation in compliance with company policies
- Identify upsell opportunities and contribute to team performance metrics
- Participate in ongoing training sessions to enhance product knowledge and service skills
- Support departmental initiatives and process improvement projects
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication skills with a positive, patient demeanor
- Strong problem-solving abilities and attention to detail
- Ability to navigate multiple digital systems simultaneously
- Willingness to work flexible shifts including evenings and weekends
- Basic computer literacy with proficiency in typing (30+ WPM preferred)
- No prior experience necessary – training provided