Job Description
Launch your career with Miami's fastest-growing tech company! We're urgently seeking motivated Entry-Level Customer Service Representatives to join our dynamic team. No experience required—just your passion for helping others and a willingness to learn.
What We Offer:
- Comprehensive paid training program
- Clear career advancement pathways
- Comprehensive benefits package (health/dental/vision)
- Modern downtown Miami workspace
- Competitive hourly wage + performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues using our proprietary CRM system
- Document all interactions in our customer database
- Collaborate with technical teams for complex issue escalation
- Maintain positive customer relationships through proactive communication
- Continuously improve product knowledge through training modules
- Meet/exceed customer satisfaction metrics
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Customer-first mindset with empathy and patience
- Must be authorized to work in the United States
- Reliable transportation to downtown Miami office