Job Description
Are you ready to kickstart your career in the vibrant city of Charlotte? Innovate Charlotte Corp is looking for motivated individuals to join our dynamic team as Entry Level Customer Service Representatives. We pride ourselves on being a hiring now company that values potential over experience.
As a representative, you will be the face of our brand, ensuring every customer interaction is positive and productive. We offer comprehensive training programs designed to help you succeed, regardless of your background.
Responsibilities
- Greet and assist customers with inquiries regarding our products and services.
- Manage incoming calls, emails, and live chat requests in a professional and timely manner.
- Resolve customer complaints and issues while maintaining a positive attitude.
- Process orders, returns, and exchanges accurately.
- Collaborate with team members to meet daily and monthly sales targets.
- Maintain a clean and organized workspace.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
Qualifications
- High School Diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer literacy and familiarity with CRM software.
- Ability to work in a fast-paced environment.
- Reliable transportation (for on-site roles).
- Willingness to learn and adapt to new challenges.
- No prior experience required—just a great attitude!