Job Description
Are you ready to launch a successful career in the heart of Texas? Apex Support Solutions is currently seeking enthusiastic and driven individuals to join our team as Entry Level Customer Service Representatives.
We are looking for candidates with a hunger for success and a willingness to learn—no prior experience is required. We provide comprehensive paid training to ensure your success from day one. This is an excellent opportunity for recent graduates or anyone looking to switch careers into a stable, high-growth industry.
Why Choose Apex Support Solutions?
- Competitive pay starting at $18/hour
- Comprehensive paid training program
- Clear career advancement pathways
- Modern, inclusive work environment
- Health and dental benefits package
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy, patience, and efficiency.
- Process customer orders, returns, and exchanges accurately using our CRM software.
- Maintain and update customer records with detailed notes on interactions and transactions.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to cross-sell products and improve customer retention.
Qualifications
- High School Diploma or GED is preferred (equivalent experience considered).
- Basic computer literacy and typing skills (40+ wpm).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and personal computer for hybrid work options.
- A positive attitude and a genuine desire to help others succeed.