Job Description
Join Urban Solutions Inc., a leading tech support provider in Los Angeles, as an Entry-Level Customer Service Representative. We offer weekly pay, comprehensive training, and career growth opportunities in a dynamic environment. Perfect for recent graduates or career changers seeking stability and advancement.
Why Choose Us?
- Weekly paychecks (every Friday)
- Free industry certifications
- Health benefits after 90 days
- Modern downtown LA office with flexible hours
- Team-based performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary software tools
- Document cases in CRM system with 95% accuracy
- Collaborate with technical team for complex escalations
- Meet daily performance metrics (25+ cases/day)
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 0-2 years customer service experience
- Strong typing skills (40+ WPM)
- Basic knowledge of Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Valid California driver's license (for occasional off-site support)
- Pass background check and drug screen