Job Description
Join our dynamic team at Detroit Metro Solutions as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Detroit to deliver exceptional customer experiences while launching their careers in a supportive, growth-oriented environment. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and opportunities for advancement in one of Michigan's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in our customer database for quality tracking
- Collaborate with team members to escalate complex issues when needed
- Meet daily performance metrics including response time and resolution targets
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Strong communication skills with clear, friendly verbal abilities
- Basic computer proficiency and comfort with multitasking
- Ability to remain calm and solution-focused in fast-paced situations
- Willingness to work flexible shifts including evenings/weekends
- Valid work authorization in the United States
- Passion for helping others and representing a trusted brand