Job Description
Join our dynamic team in Chicago as an Entry Level Customer Service Representative! No prior experience is required – we're looking for motivated individuals ready to launch their careers. At Urban Professionals Inc., we provide comprehensive training and a supportive environment where you'll develop essential professional skills. Enjoy competitive benefits, growth opportunities, and a vibrant downtown Chicago workplace. If you're passionate about helping others and eager to learn, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems with attention to detail
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics including response times and customer satisfaction
- Continuously improve product knowledge through training modules
- Assist with special projects and department initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with willingness to learn new systems
- Reliability and punctuality
- Basic math skills for order processing