Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Representative in sunny Virginia Beach! We're seeking motivated individuals with no prior experience to provide exceptional support to our growing client base. This immediate hire position offers comprehensive training and a clear path for career advancement within our award-winning organization.
As a cornerstone of our client experience team, you'll be the friendly voice that builds lasting relationships while resolving inquiries efficiently. Our collaborative environment values fresh perspectives and offers competitive benefits including health insurance, paid time off, and professional development stipends. Start your career journey with us today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using CRM software
- Collaborate with support teams to resolve complex customer issues
- Document interactions accurately in our customer relationship management system
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required (college preferred)
- No prior experience necessary - comprehensive training provided
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Excellent problem-solving abilities and patience
- Positive attitude and willingness to learn new technologies
- Must be available for flexible scheduling including weekends