Job Description
Join our dynamic team at Innovate Solutions Group as an Entry-Level Customer Service Representative and kickstart your career in one of Oklahoma's fastest-growing industries! We're seeking motivated individuals with excellent communication skills to deliver exceptional customer experiences. This immediate hire position offers comprehensive training, career growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Update and maintain customer records in CRM systems
- Collaborate with team members to address escalated concerns
- Meet daily performance metrics including response times and resolution targets
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude with problem-solving mindset
- Ability to work flexible hours including evenings and weekends
- No prior experience required - comprehensive training provided
- Must pass background check and drug screening