Job Description
Join our dynamic team at Detroit Tech Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals to immediately support our clients with exceptional service. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement within our growing Detroit-based company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Troubleshoot technical issues for software and hardware products
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Assist with onboarding new team members
Qualifications
- High school diploma or equivalent (college coursework preferred)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit location
- Willingness to work flexible hours including weekends