Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in the UK's thriving tech sector. No prior experience required – we provide comprehensive training and a supportive environment for growth. This role offers an exceptional opportunity to develop professional skills while contributing to our mission of delivering exceptional customer experiences.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, resolve billing issues, and troubleshoot technical concerns
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex cases
- Contribute to continuous improvement of customer service workflows
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- No formal experience required – open to graduates and career changers
- Excellent verbal and written communication skills
- Proficient with Microsoft Office suite and basic tech literacy
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new systems
- Ability to work collaboratively in a team environment
- UK work authorization required