Job Description
Launch your career with Cleveland Solutions Group! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Cleveland. No prior experience required—just enthusiasm and a willingness to learn. We provide comprehensive training and growth opportunities in a supportive environment. Join us to build foundational skills while making a real impact on our clients' experiences.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and quality standards
- Continuously update product knowledge through training modules
Qualifications
- No prior experience necessary—open to all backgrounds
- Strong verbal communication skills
- Ability to multitask in a fast-paced setting
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required
- Willingness to work flexible hours