Job Description
Launch Your Career in Music City with TechSolutions Nashville!
We are a rapidly growing technology firm looking for ambitious individuals to join our team as Entry Level Customer Service Representatives. If you are ready to start a rewarding career with room for growth, we want to hear from you.
In this role, you will serve as the bridge between our clients and our solutions. We pride ourselves on a supportive culture that invests in our employees' development from day one.
Key Highlights:
- Competitive salary and quarterly performance bonuses.
- Full medical, dental, and vision insurance from day one.
- Comprehensive paid training program.
- Clear path for internal promotion to Team Lead and Management.
- Modern office environment with team-building events.
What You'll Do:
- Manage incoming customer inquiries via phone and email with a focus on resolution and satisfaction.
- Assist new clients in setting up their accounts and navigating our software platforms.
- Maintain accurate records of customer interactions in our CRM database.
- Identify opportunities to upsell products and services to existing accounts.
- Collaborate with the technical support team to resolve complex issues.
Who We're Looking For:
- High school diploma or GED required.
- Strong verbal communication skills and a friendly demeanor.
- Basic computer literacy and typing speed of 35+ WPM.
- A proactive attitude and a desire to learn new systems quickly.
- Ability to work in a fast-paced, team-oriented environment.
Responsibilities
- Respond to customer inquiries in a timely and professional manner.
- Manage customer accounts and resolve issues efficiently.
- Enter and update customer information accurately into our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Document interactions and feedback for quality assurance.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- A positive attitude and a willingness to learn.
- Ability to work in a fast-paced team environment.