Job Description
Join our dynamic team as an Entry-Level Customer Service Representative! No experience required – we provide comprehensive training to kickstart your career in tech support. This urgent hiring opportunity offers competitive pay, growth potential, and a supportive work environment in central London. Perfect for graduates or career changers looking to enter the thriving UK tech industry.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using our internal knowledge base
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members for complex escalations
- Meet daily performance metrics and quality standards
- Participate in ongoing training sessions
- Maintain positive customer relationships
Qualifications
- No prior experience necessary – we train you!
- Excellent verbal and written communication skills
- Basic computer literacy and typing ability
- Strong problem-solving mindset
- Ability to work in a fast-paced environment
- Customer-focused attitude
- Team player with collaborative spirit