Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in London! We're seeking motivated individuals with no prior experience to deliver exceptional support to our diverse client base. At Growth Horizons UK, we invest in talent through comprehensive training programs designed to transform your potential into professional excellence. Enjoy a collaborative work environment in the heart of London with competitive benefits and clear growth pathways into senior roles. Perfect for graduates or career changers ready to launch in customer service!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system and escalate complex cases appropriately
- Collaborate with team members to share best practices and improve service quality
- Participate in ongoing training to enhance product knowledge and communication skills
- Support sales initiatives by identifying opportunities and connecting customers with relevant solutions
Qualifications
- No prior experience required - we provide full paid training!
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications and willingness to learn new software
- Ability to work flexible hours including weekends when required
- Positive attitude and willingness to contribute to a team environment
- Must be eligible to work in the United Kingdom