Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career immediately! No prior experience is required – we provide comprehensive training to set you up for success. At Urban Solutions Group, we believe in nurturing talent and offering growth opportunities from day one. This full-time position offers competitive pay, benefits, and a supportive work environment in the heart of London. If you're eager to learn, communicate effectively, and make a difference, apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues efficiently by collaborating with internal teams
- Update and maintain accurate customer records in our CRM system
- Process orders, returns, and service requests while adhering to company protocols
- Identify opportunities to upsell products and services to enhance customer experience
- Participate in ongoing training sessions to develop product knowledge and skills
- Meet daily performance metrics including call handling time and customer satisfaction scores
Qualifications
- No prior experience required – open to graduates and career changers
- Excellent verbal and written communication skills in English
- Proficient in basic computer applications and willingness to learn new software
- Strong problem-solving abilities with a customer-first mindset
- Ability to work collaboratively in a fast-paced team environment
- Full-time availability with flexibility for occasional evening shifts
- Right to work in the United Kingdom