Job Description
Are you ready to launch your career in customer service? Global Solutions Ltd. is seeking enthusiastic individuals with no prior experience to join our dynamic team as Full-Time Customer Service Representatives. We provide comprehensive training and a supportive environment to help you succeed. This is your opportunity to gain valuable skills while contributing to a company that values growth and development.
Our Manchester-based office offers a modern, collaborative workspace with excellent transport links. We pride ourselves on fostering a culture of recognition and career progression, with many of our team members advancing into senior roles within 12-18 months.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed customer records and documentation
- Meet performance metrics for response time and customer satisfaction
- Actively participate in ongoing product knowledge training
- Identify opportunities to improve customer experience workflows
Qualifications
- No prior experience required – we train all new hires
- Exceptional verbal and written communication skills
- Proficient with basic computer applications (Microsoft Office)
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- High school diploma or equivalent qualification